The terms and conditions apply to users of the KARAOKE AUDIO website. By using this website, you accept and agree to these terms and conditions.

We suggest that you cautiously read the terms and conditions that are listed below as this forms the basis of the sale agreement between you and KARAOKE AUDIO when you purchase products from our website. If you proceed with your purchase you are acknowledging that you have read the terms and conditions.

KARAOKE AUDIO updates this website frequently; however KARAOKE AUDIO makes no representation as to the accuracy or completeness of any information or services of the website. All information and services are provided on the basis that you undertake the responsibility for assessing at your own risk.

We may from time to time, change or add content to this website (including our Terms and Conditions) without notice. We are not liable to you or anyone else if problems occur in the information on KARAOKE AUDIO or if that information is not up-to-date.

Any transactions on this website and all legal aspects associated with this site will fall under jurisdiction of the laws of Queensland, Australia.

At all times we will try to ensure that the images on our website are as accurate and as realistic to the actual product as possible. It is necessary that you read the actual written description of each product when deciding to purchase any product from KARAOKE AUDIO.

Copyright

All content included on this site such as, but not limited to, text, images and logos are property of KARAOKE AUDIO or its content suppliers. This website is KARAOKE AUDIO copyright property and is protected by Australia and international copyright laws. You may not in any form or means adapt, reproduce, publish, copy or used in any other way without written permission from KARAOKE AUDIO.

Pricing

All prices are listed in Australian Dollars and exclude GST. The prices indicated exclude freight and handling. Prices are subject to change without notice.

KARAOKE AUDIO will at all time use our best efforts to ensure that the prices on our website are genuine at any point in time. The prices shown on the website are only current at that particular point in time and we reserve the right to modify our prices at any time without any notice. When price changes appear, they will be fundamentally updated on the website.

If a price changes on the KARAOKE AUDIO website before you place your order, KARAOKE AUDIO at its discretion, reserves the right not to account for this price.

KARAOKE AUDIO website prices and offers may vary from in store prices due to website specific sales and promotions. These promotions and prices will only be available online and not in any KARAOKE AUDIO store throughout NSW.

Return Policy/Credit Notes

We want you to be completely content with every product you purchase from KARAOKE AUDIO online.

If for any reason you wish to return the product to us, you can do so within 7 days of receiving your order, provided the product is unused, in its original packaging and with the original receipt. We do not offer refunds if you simply change your mind, you will be issued a online credit note to use toward a further purchase. The cost of freight for the return product will be your care and not ours.

Credit Notes MUST be used within 2 weeks of being issued. (After 2 weeks your Credit Note will expire). Once the item has been received back to our warehouse a staff member will email you an Online CREDIT NOTE number. To redeem the Credit Note you must enter the code at Checkout. Credit Notes must be used in whole and cannot be split. Online Credit Notes can be used online exclusively. They are invalid in store. Change will not be given if the product’s price is lower than the Credit Note amount.

Refunds, exchanges or credits cannot be given for special order or custom made items. We reserve the right to refuse a refund or exchange if items are returned used, soiled or in any state of being damaged.

Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without the original packaging. These items will be returned to the customer with the customer under responsibility for any return shipping costs. Once goods have been received by KARAOKE AUDIO a credit note or refund will be issued. Postage and handling charges of returned products are not refundable unless a product is deemed faulty.

Please note: It is suggested that you send your return package by receipt or express post as KARAOKE AUDIO cannot be held liable for any product lost or damaged in shipping.

Products offered on sale are not able to be returned unless faulty. This type of sale is considered final. All refunds are made the same way as the original payment method was made.

KARAOKE AUDIO takes pride in supplying quality products. If goods are found to be faulty, as a result of manufacturing defects, you must contact us within 7 days of delivery in writing (via email). We will then figure out the most suitable way to rectify this.

KARAOKE AUDIO reserves the right to assess the condition of returned goods prior to offering a repair, exchange or refund. This may result in the product being sent away for assessment and a repair, exchange or refund being refused.

Freight costs for returned products for repair will be the customer’s responsibility to and from KARAOKE AUDIO. Your product will be tested upon arrival. If deemed a manufacturer fault, postage will be refunded and the product will be repaired or replaced. If the returned product is not deemed a manufacturer fault, all costs involved will be incurred by the customer, including return postage.

Freight Policy

Shipping costs are influenced by the size and weight of the product and location. Exact shipping and handling costs are calculated in the shopping cart and will be added to the order total before checkout. Shipping times are estimated at between 3-5 working days once dispatched depending on your location within Australia.

We will endeavour to send out orders within 72 hours, however due to circumstances out of our control this may not occur. You will be contacted within a reasonable amount of time if a product is out of stock. Some out of stock items can take up to 12 weeks for delivery.

All orders from our website will be delivered by independent couriers. We cannot guarantee a date or time due to the high volume of deliveries.

WE DO NOT DELIVER TO PO BOXES.

WE DO NOT CALL PRIOR TO DELIVERY

Please ensure you open your parcel and check all items are included and are undamaged. If goods are damaged in transit, you must contact us within 48 hours of receiving your goods by email. Claims for missing or damaged items cannot be accepted after 48 hours of receiving your goods.

KARAOKE AUDIO takes great care when packaging your order and rarely have our packages been damaged in transit.

Items purchased from KARAOKE AUDIO online are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon pick up by the courier.

Customer Service Policy

Availability of Products

All products on our website are supplied subject to availability. Despite our best intentions, sometimes the website will enable you to order a product that is out of stock. When this occurs, we will notify you within 72 hours and inform you of an approximate timeframe. We will happily organize a refund if a product cannot be supplied within a reasonable time. We cannot place orders for discontinued or clearance items.

All furniture items are on order basis and may take up to 12 weeks to get in stock. Furniture will incur a 50% cancellation fee if canceled outside of 72 hours from the time of purchase.

Incorrect Goods Supplied

If KARAOKE AUDIO supplies you with an incorrect product, we will supply you with the correct product once the incorrect product has been returned to us. In the event of a wrong product being supplied, you must contact us within 48 hours of receiving your goods. The freight cost incurred will be paid by KARAOKE AUDIO.

Use of Goods

It is essential that all products purchased from KARAOKE AUDIO are only used in the manner that they are intended to be used. Products purchased from us may not be modified in any way whatsoever from the condition they were supplied in. We accept no responsibility if products are modified in any manner from the condition they were supplied.

Order Cancellations

All order cancellations MUST be emailed or sent in writing. Your order is considered current unless canceled in writing (via email) by you. Orders cannot be canceled after they have been shipped.

Method of Payment

We accept payment via Visa and MasterCard only. All credit card transactions are secured using 1024 Bit Secure Socket Layer (SSL) Encryption. No credit card information is stored by this site. All credit card information is processed by PAYPAL and therefore complies with their strict privacy and security policies.

KARAOKE AUDIO is dedicated to keeping your details private. Any information we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalize your shopping experience with us; that’s all. KARAOKE AUDIO uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from KARAOKE AUDIO only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalized shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our website, or any other website, the computer on which the web pages are stored needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalize an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

In order for KARAOKE AUDIO to fulfill an order you may place via our website, it is necessary for us to collect certain information from you. The type of customer information we ask for includes name and address for billing and delivery purposes, day phone number, email address, and product preferences.

KARAOKE AUDIO takes the issue of our customer’s privacy seriously, and has taken the appropriate measures to ensure with confidence that any information given to us by our customers is protected. We recognise the sensitivity of your personal information and will never share your details with any other organization.

KARAOKE AUDIO has voluntarily committed to complying with Australian Privacy and Personal Information Protection Acts This commitment has been made by KARAOKE AUDIO to protect the privacy of its customers.

It is our policy NOT to share any of the information you give us with any 3rd party

The only time information may be shared is for security and verification purposes which also ensure your safety as a consumer.

Information you give us may be used by KARAOKE AUDIO for any up-coming promotional offers, please let us know if you do NOT want us to include you. Please state this to KARAOKE AUDIO when communicating with us